COVID-19 Updates
2nd June 2022
We are excited to let you know that we will be moving back to our original order cut off times.
Order cut off times will now be 10pm for next day delivery.
These times will take effect from Tuesday the 7th June 2022. If by any chance the circumstances may change we will keep you updated.
We would like to thank you for your patience and support during these trying times.
If you need further assistance, please call our friendly Customer Service Team on
0800 555 130.
28th April 2022
Branch Hours Updates
We would like to thank everyone for their continuous support and patience through these challenging times. With COVID restrictions now easing, our Dunedin, Invercargill and Nelson Cash’n Carry branches will be back to normal trading hours from the 2nd of May 2022.
Please see below trading hours:
Dunedin:
Monday to Friday - 7:00am to 4:30pm
Invercargill:
Monday to Friday - 8:00am to 4:30pm
Nelson:
Monday to Friday - 8:00am to 4:30pm
If you are also a delivered customer, the cut off time for next day deliveries will continue to be at 8pm until further notice.
If you need further information, please call our Customer Service Team on 0800 555 130.
7th April 2022
Dunedin Branch Reopening!
We are very excited to announce that our Dunedin Cash’n Carry will be reopening this Monday 11th of April!
We can’t thank you enough for your continuous support through these challenging times and here in Dunedin, we are looking forward to seeing everyone again!
From this Monday, Dunedin's branch hours will be Monday to Friday 6:00am to 2:15pm
To celebrate us reopening our doors, every customer who shops in-store between Monday 11th April to Wednesday 27th April 2022 will go in to the draw to win 1,000 Flybuys or Airpoints! To read more about the terms and conditions please click here.
28th February 2022
Dunedin Branch Only
As we know, COVID is an ever-evolving situation and here at Trents keeping our customers and staff safe is our number one priority.
From this, we have made the decision to temporarily close our Dunedin Cash'n Carry and move to a Click and Collect service from Tuesday 1st March 2022. Customers will no longer be able to shop instore. We are doing this to manage and limit the risk of a potential COVID-19 exposure event.
For information regarding Dunedin's Click and Collect service, please read here.
25th February 2022
Along with most other New Zealand businesses, we are feeling the effects of the Omicron outbreak. We have robust plans in place to ensure we can continue to service our customers, however it is inevitable that there will be temporary disruptions to supply.
To help relieve pressure on our teams and ensure deliveries stay on track, we are adjusting some order cut-off times. If you currently have a 10pm cut-off for next day delivery, from Tuesday 1st March the cut-off time will be 8pm.
We appreciate this will involve changes to your usual processes as well as some thinking ahead. You can help us by placing orders earlier than usual, stocking up and combining orders where possible and understanding that delivery timeframes may vary over the coming weeks. As staffing challenges are evolving day-to-day, we will continue to do our best to limit disruptions where possible.
And finally, thank you for supporting our team and understanding that everyone is doing their best. We are proud to continue to support South Island businesses during these challenging times, let’s stick together!
Take care,
18th February 2022
As we are now operating under Red settings as part of the Traffic Light System, from Monday 21st February, Trents Nelson Cash’n Carry will be open from 7:30am – 3.00pm and Invercargill Cash'n Carry will be open from 8:00am - 3:00pm. This is to ensure our staff remain safe while working in bubbles, allowing time between shifts for deep cleaning to occur.
If you normally receive delivered orders from us, delivery runs are operating as normal.
As this is a developing situation, we will continue to provide updates as needed. If you have any questions please contact our Customer Service Team on 0800 555 130.
Take care and shop safely,
4th February 2022
We continue to work hard to keep our teams and our customers safe during these uncertain times. Extra safety protocols have been put in place for our teams, including split shifts creating morning and afternoon bubbles for our operations teams.
We are also completing contactless deliveries which means if it’s possible for our delivery drivers to take goods inside your business while maintaining physical distancing, they will. If physical distancing is not possible, then goods may need to be left on the doorstep in some circumstances, and this will be communicated to you at the time.
We understand that times are uncertain, that’s why we have put in place robust continuity plans to maintain supply wherever possible. There continues to be global supply chain delays which are affecting stock levels across the country. We continue to work closely with our supply partners to ensure we manage stock levels.
Take care and shop safely.
24th January 2022
As we are now operating under Red settings as part of the Traffic Light System, Trents Dunedin Cash’n Carry will be open from 6am – 2.30pm. This is to ensure our staff remain safe while working in bubbles, allowing time between shifts for deep cleaning to occur.
All of our other Cash’n Carry’s, Christchurch, Nelson & Invercargill are operating as per usual.
If you normally receive delivered orders from us, delivery runs are operating as normal.
Take care and shop safely and if you need further information, please contact our friendly Customer Service team on 0800 555 130.
3rd December 2021
As we move into the new COVID-19 Protection Framework, we would like to remind customers that as an essential service we are not required to follow My Vaccine Pass requirements. Therefore, you won't be required to have a Vaccine Pass when shopping in-store.
If you need further information, please contact our friendly Customer Service team on 0800 555 130.
Food Packaging Solutions
As we move down to Alert Level 2, we know that these are still trying times and as your complete foodservice partner we're here for you.
Our packaging solutions are designed to suit all your business needs, so take the stress out of food packaging and order online here bit.ly/2WSsnI9 or visit your closest Trents Cash'n Carry branch.
6th September 2021
Good news! As of 11.59pm Tuesday 7th September, we will be moving to Alert Level 2 requirements and look forward to helping you get your business open.
If you normally receive delivered orders from us, all our delivery runs are operating as normal and we will do our best to respond to increased demand. We suggest you visit a Cash’n Carry branch if you are close by one, they are ready to assist with all your business needs. All customers shopping in-store will need to scan in using the COVID tracing app, wear a mask and maintain 2m distance between shoppers.
Take care and shop safely. If you need further information, please contact our friendly Customer Service team on 0800 555 130.
27th August 2021
As of 11:59 pm 31st August 2021, we will be moving to Alert Level 3 requirements.
If you will be permitted to trade at Alert Level 3 and need to get organised, we have all the essentials to help you be prepared. If you normally receive delivered orders from us, delivery runs will be operating as normal and we will do our very best to respond to increased demand.
We suggest you visit our Cash’n Carry branch if you are close by one. Our Christchurch Cash’n Carry branch will be open 8am to 2pm tomorrow (normal trading hours). All of other Cash’n Carry branches will be operating under normal hours except for Dunedin which will close at 2:15pm every day until further notice. Please note, due to liquor license rules we are unable to sell anyone liquor out of our Cash’n carry stores at the moment. All customers shopping in-store will still need to wear a face mask, remember your account card, maintain a 2m distance between other shoppers and cash will not be accepted. Please also be aware that product quantity limitations may apply.
If you need further information, please contact our friendly Customer Service team on 0800 555 130.
23rd August 2021
We are continuing to operate under Alert Level 4 requirements until 11:59 pm 27th August 2021.
Please remember to shop safely by adhering to the Alert 4 requirements which include wearing a mask, scanning in using the COVID Tracer App and maintaining a 2m distance between other shoppers.
Please note due to liquor license rules we are unable to sell anyone liquor out of our Cash’n Carry stores at the moment.
Take care and shop safely
20th August 2021
From today’s announcement, we will continue to operate under Alert Level 4 requirements until 11:59 pm Tuesday 24th August 2021.
Anyone who has urgent order requirements and is close to a Cash’n Carry branch, please shop in-store.
If you’re shopping in-store please remember to wear a mask, scan in and maintain a 2m distance between other shoppers. Please also remember to bring your account card. Please note, due to liquor license rules we are unable to sell anyone liquor out of our Cash’n Carry stores at the moment.
If you are allowed to trade and normally receive delivered orders from us, delivery runs are operating as normal.
Take care and shop safely
18th August 2021
As of 11.59pm Tuesday 17 August 2021, we are now operating under Alert Level 4 requirements. All Cash’n Carry branches are open normal hours for customers to shop in, with the exception of Dunedin which will close at 2.15pm each day.
All customers shopping in-store will need their account cards, maintain a 2m distance between other shoppers and we will not be accepting cash. Face masks must also be worn. Please also be aware that product quantity limitations may apply.
If you normally receive delivered orders from us, delivery runs are operating as normal. If you have any further questions, please contact our Customer Service Team on 0800 555 130.
Take care and shop safely.